Posted by aionol | 22 JAN 2018

3 Key Benefits of Cloud-based Communications

One of the most common workload to move to the cloud is communications. With globalisation, international collaboration, and remote working gaining more and more traction, communications are increasingly managed online. Different Types of Communication Integration With any technology there are usually different user profiles. One way to distinguish between users is by integration of the technology. […]

One of the most common workload to move to the cloud is communications. With globalisation, international collaboration, and remote working gaining more and more traction, communications are increasingly managed online.

Different Types of Communication Integration

With any technology there are usually different user profiles. One way to distinguish between users is by integration of the technology. For example, enterprises who have fully integrated their communications into their cloud systems are ‘powerbrokers’. As such they use voice and text messaging for automation purposes.

The second category, the ‘respecters’, have started to move their communications to the cloud, and are planning on deeper integration in the future.

‘Skeptics’ are playing with the thought of following the trend but aren’t sure about the investment of moving communications to the cloud just yet.

Finally, ‘unaware’ enterprises completely missed the train and have little knowledge about the functionalities of cloud-based communications.

Benefits of Cloud-based Communications

Benefits of Cloud-based Communications

Benefits of Cloud-based Comms

After dividing users into the categories, it is easy to see that the benefits of cloud-based communications really depend on the level of integration. For example, a sophisticated user from the ‘powerbroker’ category is more likely to experience higher satisfaction. In fact, these users have reported that moving their communications to the cloud greatly improved time to market for their products and services, customer satisfaction and loyalty as well as cost reductions. In comparison, clients that are ‘unaware’ complain that their customer-facing communications are not effective.

3 Key Benefits

This result comes to show that benefits of a technology are only unlocked when fully integrated and understood by the teams that use them. Once you managed to effectively set up your communications on the cloud, you will be able to take advantage of three major benefits: productivity, customer satisfaction and business success.

Iono Inc are experts at supporting businesses to take full advantage of cloud-based solutions. Get in touch to start developing a communication integration strategy for your cloud to increase productivity, satisfaction and business success.

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